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Home Equipment Loans

Home Equipment Loans Service (HELS)

HELSThe Home Equipment Loans Service (HELS) caters for a population of around 650,000 adults and children that either reside or have their GP in the County Durham and Darlington area.

We are an integrated health and social care service that aims to provide all client groups with appropriate equipment following an assessment of need by an authorised requisitioner. A full and comprehensive service is provided including:

  • Delivery
  • Collection
  • Decontamination and recycling
  • Storage
  • Maintenance

The service provides equipment in order to ensure users can either be discharged from hospital quickly, prevent hospital, respite or residential care admission in the first place, or improve independent living. The service caters for a wide range of users in both health and social care from cradle to grave including:

  • Adults and children
  • Elderly care
  • Learning disabilities
  • Palliative care and end of life pathways
  • Prisons
  • Adults, older people, children's rehabilitative care needs

The objective of the service is to provide timely and cost effective equipment meeting the DoH target of delivering 95% of all equipment ordered within 7 days of the date of requisition to supply. This in turn will enable our organisation and partner agencies to deliver the best possible care.

Service Information

Where is the service provided from?

The HELS is based at units 28-31 Enterprise City, Spennymoor, County Durham, DL16 6JF.

When is the service provided?

The service operates the following working hours: Monday to Thursday 08.30 - 16.30 and Friday 08.00 - 16.00

How do people access the service?

All referrals must come into the service from a suitably qualified and authorised professional who has carried out an assessment of need with the individual client and/or their carers who have been referred to them for assessment and treatment. 

Clients cannot request equipment directly from HELS, they should contact their district nurse, GP or carer to arrange an assessment.

Clients can directly contact HELS if they wish to arrange for equipment to be collected or to report a faulty item of equipment.

Contact Details
Telephone: 01388 812812

'I would like to thank all the staff for my treatment and their professionalism.'

Patient, Cardiology Department, Bishop Auckland Hospital