The Home Equipment Loans Service
(HELS) caters for a population of around 650,000 adults and
children that either reside or have their GP in the County Durham
and Darlington area.
We are an integrated health and social care service that aims to
provide all client groups with appropriate equipment following an
assessment of need by an authorised requisitioner. A full and
comprehensive service is provided including:
The service provides equipment in order to ensure users can either
be discharged from hospital quickly, prevent hospital, respite or
residential care admission in the first place, or improve
independent living. The service caters for a wide range of users in
both health and social care from cradle to grave including:
The objective of the service is to provide timely and cost
effective equipment meeting the DoH target of delivering 95% of all
equipment ordered within 7 days of the date of requisition to
supply. This in turn will enable our organisation and partner
agencies to deliver the best possible care.
Where is the service provided from?
The HELS is based at units 28-31 Enterprise City, Spennymoor,
County Durham, DL16 6JF.
When is the service provided?
The service operates the following working hours: Monday to
Thursday 08.30 - 16.30 and Friday 08.00 - 16.00
How do people access the service?
All referrals must come into the service from a suitably qualified
and authorised professional who has carried out an assessment of
need with the individual client and/or their carers who have been
referred to them for assessment and treatment.
Clients cannot request equipment directly from HELS, they should
contact their district nurse, GP or carer to arrange an
Clients can directly contact HELS if they wish to arrange for
equipment to be collected or to report a faulty item of
Telephone: 01388 812812
'As I was very, very nervous, I must have been the worst patient
ever and they were brilliant with me and I can't thank them enough
- could you please pass on my sincere thanks.'
Patient, Hysteroscopy Unit, Chester-le-Street Community