Concerns and complaints
You said... Why did I have to walk further down the ward to have photographs taken when visiting for an eye appointment. My appointment was delayed but I was given no information about this.
We did...To help with the smooth running of the clinic, supportive equipment has been moved to the front of the deptartment so that patients do not need to walk a distance to see the photographer. New information boards have been ordered to display any delays and currently the nursing staff are displaying the number of clinics taking place in the department with any delays highlighted.