Your feedback is collected, monitored and reviewed routinely. The results of the feedback you provide are closely analysed and action plans are developed to ensure that your comments are listened to and that improvements, where necessary, are made.

We also collect patient experience information every month to identify how we are performing across the Trust.

We carry out many ward and departmental surveys including a regular survey of patients who have recently experienced our inpatient services.

You feedback is very important to us. Please complete our simple feedback form, take our online survey, or go to NHS Choices and let us know what is important to you.

On a regular basis we'll use this area of the website to report back to you on any actions we have undertaken as a result of your comments.

You said...

After discussion with members of the deaf community, it has become apparent that patients and carers would like to receive confirmation of the date and venue of their BSL Interpreter appointment, as well as the name of the Interpreter. This will make a significant improvement to the patient experience.

We did...

All British Sign Language booking forms and guidance documents remind staff of the process to follow, to ensure these arrangements are implemented. A bulletin has been sent to all staff informing them of the new process and details have been included in Quality Vibes, our Patient Experience Staff Newsletter.