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Bishop Auckland Macmillian Information and Support Centre awarded national accreditation

The Macmillan Information and Support Centre at Bishop Auckland has been recognised with a national accreditation for the quality of services it is providing.

The Centre has been awarded the Macmillan Quality Environment Mark (MQEM). MQEM is a new standard in cancer care and is a detailed framework for assessing whether facilities meet the standards and holistic needs required by people living with cancer.

Anne-Louise Grant, Macmillan Information Service Improvement Manager for County Durham and Darlington NHS Foundation Trust said: "We are delighted to achieve this standard.  The assessor was particularly impressed by the range of services the centre offers, ranging from acupuncture, bra clinic, headwear and on site benefits advice.  

"Having the Macmillan Quality Environment Mark on display sets out what standards visitors to the centre can expect - welcoming and accessible to all, respecting dignity and privacy, providing comfort and well being and a listening ear.

"Particular congratulations and thanks go to Bernadette Measures, the Centre's facilitator and her team of volunteers who have worked very hard to develop the service."

The MQEM recognises and rewards good practice, in turn improving the quality of care provided to people affected by cancer. The scheme was developed in collaboration with over 400 people living with cancer and stakeholders including the Department of Health. The assessment takes place every three years to ensure that high standards are being maintained.

The Centre is located in the main outpatients department at Bishop Auckland Hospital.

Published: 3 February 2012

'I cannot commend the clinic enough. It is marvellous we have this service at all and well done to you all.'

Patient, Coronary Heart Disease / Heart Failure Service, Shotley Bridge Community Hospital