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We are pleased to introduce the Trust's new Patient Safety
Partner, Emma Robertson.
This is an important role which provides an opportunity for the
Trust to engage with and learn from the experiences and
perspectives of the communities we serve.
The Patient Safety Partner role is a link between patients,
their families, and our services and teams.
The role is designed to ensure that the voices of patients and
their families are heard and integrated into the Trust's safety
protocols and patient care strategies.
Emma is an advocate for patient safety, and will champion
potential areas for improvement and ensure we continue to foster a
culture of safety and transparency across the Trust.
Emma brings a unique and valuable perspective as both a mother
of 5 who has first-hand experience of the challenges and needs
patients and their families may face while navigating different
health care services, plus a wealth of knowledge and experience
from working with a wide range of businesses and charitable
organisations across the North East as a business development
specialist. Emma is hoping her experience as both a mother and in
the world of business, will give her the tools to make a real
difference within the trust.
Emma said: "From my experience as a patient and as a patient's
mum, I have found that the different wards and departments across
the hospital often become very focussed on just their own areas,
which to a degree is understandable, but when you have a patient
who goes through many different services and is on multiple
pathways it is vital that all of these departments work together in
the interest of the patient.
"I will be joining Quality Committee and Safety Committee to
share my reflections and experiences , plus I will be working
closely with both the patient safety team and the learning and
disabilties team to share my first-hand knowledge and
experience."
The role is another significant step towards reinforcing our
commitment to patient safety.
By incorporating the insights and experiences of someone
connected to our patient community, we aim to create the safest,
most responsive, and compassionate health care environment.
We believe the patient safety partner contributions will help
prevent incidents and enhance the overall quality of care provided
to our patients.
The Trust has plans to increase the number of patient safety
partners to a network of five in the future.
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