Improvements have been made to the way emergency and urgent care
is provided at Darlington Memorial Hospital, giving a more
streamlined approach for patients, so they receive the right care
from the right person as soon as possible. Following a
significant investment, a new entrance is for all patients other
than those arriving by ambulance and there's a new, larger,
reception area, where a senior clinician will stream patients as
they arrive, to determine the most appropriate person to lead their
Kerry Dawson, general manager for acute & emergency care at
County Durham and Darlington NHS Foundation Trust, said, "At the
moment all patients enter through the entrance at the front of the
hospital, next to the main entrance, but this will now only be used
by those arriving by ambulance, who tend to be the most poorly and
who can be prioritised, going straight into the Emergency
Department. Patients using the new entrance to our Urgent
Treatment Centre will be seen by one of our senior nurses and
streamed to the most appropriate area for the care they require in
our new facilities which now include 11 treatment rooms and a large
separate children's waiting area.
"Of course, there will be people who don't arrive by ambulance
but who we believe, following streaming, need to be seen by an
Emergency Department doctor. As the two departments are co-located,
we can ensure this happens as soon as possible and smoothly.
"Patients can also make appointments with the Urgent Treatment
Centre, via the 111 service. This removes some of the
uncertainty for patients around when they will be seen. With
an appointment, they can also self-check in when they arrive -
another time-saving new facility.
"We're delighted with our new facilities and the benefits they
will bring for patients but would like people to consider other
treatment options before attending, including community
pharmacists, their own GP and the 111 service. That way, we
can preserve emergency services for those who need them most."
Published 21 May 2018
'Every aspect of my emergency care was dealt with quickly,
efficiently and professionally with full explanations and
compassion from all staff involved'.
Patient, Emergency Department, Darlington Memorial Hospital