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Plea from region’s NHS following extremely busy weekend in A&E

The region's NHS is again making a plea to the public to only use A&E and emergency services for serious or immediate life-threatening emergencies following an extremely busy weekend.

 

On Friday 3, Saturday 4 and Sunday 5 February, more than 7,000 people attended major A&E departments across the North East, however, only less than 3,000 - 38% - actually needed to be admitted to a hospital bed*.  Many had less serious problems which could have been most appropriately looked after in the community.

 

Over the same period, there were more than 4,000 emergency 999 calls made to the North East Ambulance Service, however, less than 50% were categorised as 'red' - for the most serious and life-threatening emergencies **.

 

With this level of unprecedented demand and high numbers of extremely unwell people who do actually need to be admitted to a hospital bed, all services are under intense pressure and the region's NHS is urging people not to come to A&E unless it is a serious emergency.

 

Major A&E departments are there to treat serious emergencies, including, for example; suspected stroke, loss of consciousness, persistent and severe chest pain, sudden shortness of breath, severe abdominal pain or severe blood loss.

 

Anyone attending a major A&E department, or calling for an emergency 999 ambulance with a minor problem, should expect a long wait as clinical teams must prioritise those with the most pressing needs.

 

Health bosses are also urging people not to attend hospital for common winter ailments such as coughs or colds which can be effectively treated at home or by seeking help from a pharmacist. This is especially the case for norovirus - sickness or diarrhoea - which is highly contagious and can easily be spread to people in hospital, those who are already unwell and affect the number of beds available.

 

On behalf of all NHS providers in the North East, Dr Jane Weatherstone, associate medical director primary and community care at Northumbria Healthcare NHS Foundation Trust, said: "This weekend has been extremely busy for all NHS services in the region and we continue to see unprecedented demand for emergency care across all hospitals.

 

"NHS staff working in emergency services across the North East are under intense pressure and must prioritise patients based on clinical need, concentrating efforts on those who are very seriously ill and in need of immediate help.  People who have less serious problems and attend a major A&E department will experience a very long wait and should be prepared for that.

 

"We know there are many nasty winter viruses circulating in the community but A&E is not the place to treat these. The best way to do this is to get advice from your pharmacist, or GP if needed, and stay at home with plenty of rest and fluids."

 

The region's NHS is urging people to heed the following advice:

 

  • that common winter illnesses are best looked after at home with over the counter medication, plenty of fluids, rest and recuperation
  • to seek help from a high street pharmacist quickly if you start to feel unwell with a cough or a cold and before it gets more serious
  • that GPs can treat the majority of healthcare needs and are the first point of contact for most medical problems for you and your family
  • NHS 111 is available 24/7 for urgent medical advice including out-of-hours GP services.  A range of urgent care centres and walk-in services are also available and can be located using www.urgentoremergency.co.uk
  • Parents and carers of under-fives can get medical advice on a range of common childhood illnesses by downloading the 'NHS Child Health' app from Google Play or the App Store

 

ENDS

*Type 1 A&E departments are major A&E departments providing a consultant-led 24 hour service with full resuscitation facilities to care for the most seriously ill or injured people.

**3-5 February there were 4,029 emergency 999 calls to the North East Ambulance Service with 1,908 categorised as 'red'.

 

Published: 9 February 2017

'I am writing to congratulate you on your wonderful staff you have working for you at DMH.'

Patient, Catering / Porters / Domestics, Darlington Memorial Hospital