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Public asked to think carefully about using GP services as the NHS brings IT systems back on-line

GP practices across the North East and North Cumbria will be open as usual on Monday, but many are still bringing their IT and clinical systems back on-line following the cyber-attack which took place on Friday 12 May 2017 and affected many organisations around the world.

Some practices will not yet have full access to patient records, prescriptions, appointment systems and in some cases telephone systems.

As a result the NHS is asking patients to consider carefully if they need a GP appointment on Monday or Tuesday, and if it is something that can be delayed to a later date then to do so.

People who have GP appointments should turn up as normal but please bear in mind that your practice may not be able to access information required to meet all of your needs, you might be asked to return at a later date and things might take longer than usual.

If you have booked an appointment using the GP on-line system, it may be that the GP practice has not been able to update their appointment information.

If your appointment is non-urgent, you may want to consider cancelling the appointment and rearranging at a later date.

However, if you feel unwell then contact

  • Your GP or
  • Community Pharmacist or
  • NHS 111

If you need an emergency supply of medication please visit your usual community pharmacy where the pharmacy team will do all they can to help you.

Other NHS services in the region are running effective business continuity plans to ensure safe patient care at all times.

NHS staff across the region have been working incredibly hard over the weekend to ensure IT systems which have been directly affected can be restored as safely and effectively as possible.

Hospitals are working hard to return to normal services, however they are still likely to be very busy so please only use Accident and Emergency services and 999 only when there is a genuine emergency.

Those attending planned hospital appointments in Northumberland, North Tyneside and North Cumbria may well experience some disruption tomorrow and should attend as usual unless they are directly advised otherwise later on today.

Patients receiving community nursing services and adult social care support in Northumberland are also being advised to expect some delays on Monday morning as services get back to usual following the major IT disruption.

Mental health services across the regional are operating largely as usual.

What you can do to help


The public are being advised to expect a busy week for all NHS services in the region and to support the NHS in the following ways:


Please think carefully if you feel you need to book a GP appointment and consider if it can be delayed to later in the week.


Please continue to keep A&E and emergency 999 service free for those with serious or life threatening needs


For all NHS appointments including GPs and hospital services please bring with you any medications, letters or paperwork you already have.


If you already have a GP appointment, please attend as usual and please bear in mind that your practice may not be able to access information required to meet all of your needs and you might be asked to return at a later date.


If you feel unwell then contact

  • Your GP or
  • Community Pharmacist or
  • NHS 111


For advice and treatment


Local pharmacies are open, and pharmacists are experts in the diagnosis and treatment of common illness and injury and can provide help, advice and treatment


The NHS 111 service can offer help and advice


Published: 14 May 2017

'I feel it is important to relay my experience back to let the staff know they are doing a brilliant job! I would like them to know I appreciated all they did for myself, my family and our beautiful baby girl.'

Patient, Labour Ward, Darlington Memorial Hospital