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Recognising shining stars - technology enhancement award

Winners Technology Enhancement Award

Chief Executive, Sue Jacques and Chairman, Professor Paul Keane, surprised yet another team with the news that they have won a Staff Award!

Our immunology department, based within the Pathology service, is a small team of six.  Melanie Robson, Specialist Biomedical Scientist, nominated her colleagues.  Melanie said, "Our commitment, skill and team working have all been tested in recent months as we have faced, and overcome, a number of obstacles.  In particular, one of our analyser's was out of action for three months, meaning samples requiring that particular test had to be sent elsewhere.  You may think this meant less work for us but it meant the opposite as we had to sort out the tests to be sent and then again on their return.  We also still produced the reports of the results. Given the size of our team, this impacted on us significantly, but we all pulled together.


"During this difficult period we also had to prepare for and undergo our first UKAS/CPA inspection.  Although we understand it is rare for trusts to pass this first time, that's exactly what we did!  The inspection is in two parts and we passed both!"


Presenting the award, Sue Jacques acknowledged that, pathology, like many other services, provides essential back up to our front line clinical teams.  "Not everyone recognises the vital work you do so we are delighted that this award highlights your very valuable contribution."


Dr Lilic, Consultant Immunologist, accepted the award on behalf of her colleagues.  Professor Keane and Sue Jacques then spent time with the team discussing the positive impact technology is having on the delivery of their services and their ability to communicate with other teams across and outside the trust.


'As I was very, very nervous, I must have been the worst patient ever and they were brilliant with me and I can't thank them enough - could you please pass on my sincere thanks.'

Patient, Hysteroscopy Unit, Chester-le-Street Community Hospital