Claire Lumley, health care
assistant, in the emergency department at University Hospital of
North Durham, thought she was attending a training session and was
stunned into silence when, on entering the room she found Trust
Chairman, Professor Paul Keane, and Chief Executive, Sue Jacques,
waiting to surprise her with the news that she is this year's
winner of the Shining Start Award - Clinical.
Amanda Robinson, nominated
Claire because she repeatedly goes above and beyond what's expected
of her, with the sole purpose of ensuring her patients get the very
best experience in our care. Amanda says that Claire is kind,
caring, compassionate and always has a smile on her face. She
never has a bad word to say about anyone. Amanda added, "It's
my belief that Claire is one of a kind and if there were more
people like Claire the world would be a better place."
Professor Keane, said to
Claire, "You are clearly one of those people who thinks on their
feet and makes the difference by putting your patients first.
You take the initiative when someone is in need. You're
highly regarded by your team and should be very proud of
'Every aspect of my emergency care was dealt with quickly,
efficiently and professionally with full explanations and
compassion from all staff involved'.
Patient, Emergency Department, Darlington Memorial Hospital