Childrens Occupational Therapy Services uses the trust developed
Clinical Quality Improvement Framework (CQIF) as its chosen quality
management system, including the surveying of patient experience
The main aim of this framework is to engage, measure, report and
improve clinical quality by working in partnership with service
users and providing support to frontline staff to improve the
standard of care provided to children, young people and families
accessing the service.
The service uses two methods to obtain regular
1. Use of comments cards designed to gather
ongoing patient experience and satisfaction feedback.
Service users are encouraged to "tell us what you
think". There is a child, adult and young person's version
of the card and these are available from your therapist or in a
clinic base and can be returned by being posted into a feedback box
located in the clinic or posted using a return "freepost"
2. The use of a Quality Assessment Tool
(QAT) designed to facilitate feedback a randomly selected
service users. Each member of the therapy team conducts a one to
one interview with the carer or service user every two months using
a standard set of questions.This tool provides the therapist
and the team with valuable feedback on areas of improvement that
can be made to improve the service users experience
Comments cards and QAT are audited bi-monthly, Please
click below to see examples:
Adult Comments Cards - January
Children's Comments Cards - January
Young People's Comments Cards -
Quarterly Feedback - February 2016
Following feedback from the audit, the service provides an
action plan to ensure areas requiring improvement can be addressed.
Please click below to see an example of an action plan:
Action Plan - March 2016
"At the end of each week you had an opportunity to ask questions
about how your child had managed the session."