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We always welcome your feedback to help us develop our service to you.

We continuously gather feedback by using our Trust feedback cards, but you can also contact us via email, telephone or personally with your Occupational Therapist.  The feedback from the training courses we deliver enables us to improve services even further.

We carry out regular Quality Assurance questionnaires with our families.  If you are selected to take part your opinions are extremely valuable to us.

Some of the feedback we have received is highlighted below:


"Just wanted to thank you again, the session was really well received with lots of food for thought"


"The therapist was friendly, nice and helpful and I feel as if progress is being made


Thank you - my child is now able to brush their teeth!"


"My child has never been able to sit and do their spellings but she managed to do them all last night when we followed your advice. It was amazing."


"It was lovely being able to talk to someone about my child's little ways and understand me, rather than looking at me as if I'm stupid"



What if I need to raise a concern or make a complaint?

There may be times when you are not satisfied with an aspect of care or treatment that you or a relative has received. Firstly, please talk to a member of staff as soon as possible as we can usually answer your concern and questions and put things right quickly. You can contact us via email, telephone or directly with your Occupational Therapist. Please see our Contact Us Page

Patient Advice and Liaison Service (PALS)

We will listen to your concerns or queries and will help sort out problems quickly on your behalf, liaise with other trust staff as necessary. Details of how to contact PALS can be obtained from a member of staff or, leaflets are available in the day room.

Formal Complaints

If you are unable to resolve your concern with staff, you can contact the Patient Experience Team on 0800 783 5774. You can send a formal letter of complaint to:

Patient Experience Team,
Darlington Memorial Hospital
Hollyhurst Road,


"Loved it and OT was very very helpful"