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Childrens Occupational Therapy Services uses the trust developed Clinical Quality Improvement Framework (CQIF) as its chosen quality management system, including the surveying of patient experience and satisfaction.

 

The main aim of this framework is to engage, measure, report and improve clinical quality by working in partnership with service users and providing support to frontline staff to improve the standard of care provided to children, young people and families accessing the service.

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The service uses two methods to obtain regular feedback:

1. Use of comments cards designed to gather ongoing patient experience and satisfaction feedback. Service users are encouraged to "tell us what you think". There is a child, adult and young person's version of the card and these are available from your therapist or in a clinic base and can be returned by being posted into a feedback box located in the clinic or posted using a return "freepost" envelope.

 

2. The use of a Quality Assessment Tool (QAT) designed to facilitate feedback a randomly selected service users. Each member of the therapy team conducts a one to one interview with the carer or service user every two months using a standard set  of questions.This tool provides the therapist and the team with valuable feedback on areas of improvement that can be made to improve the service users experience

 

Comments cards and QAT are audited bi-monthly, Please click below to see examples:

Adult Comments Cards - January 2016

Children's Comments Cards - January 2016

Young People's Comments Cards - January 2016

QAT Quarterly Feedback - February 2016

 

Following feedback from the audit, the service provides an action plan to ensure areas requiring improvement can be addressed. Please click below to see an example of an action plan:

Action Plan - March 2016

"At the end of each week you had an opportunity to ask questions about how your child had managed the session."

-Parent