We always welcome your feedback to help us develop our service
We continuously gather feedback by using our Trust feedback
cards, but you can also contact us via email, telephone or
personally with your Occupational Therapist. The feedback
from the training courses we deliver enables us to improve services
We carry out regular Quality Assurance questionnaires with our
families. If you are selected to take part your opinions are
extremely valuable to us.
Some of the feedback we have received is highlighted below:
"Just wanted to thank you again, the session was really well
received with lots of food for thought"
"The therapist was friendly, nice and helpful and I feel as
if progress is being made
Thank you - my child is now able to brush their
"My child has never been able to sit and do their spellings
but she managed to do them all last night when we followed your
advice. It was amazing."
"It was lovely being able to talk to someone about my
child's little ways and understand me, rather than looking at me as
if I'm stupid"
There may be times when you are not satisfied with an aspect of
care or treatment that you or a relative has received. Firstly,
please talk to a member of staff as soon as possible as we can
usually answer your concern and questions and put things right
quickly. You can contact us via email, telephone or directly with
your Occupational Therapist. Please see our Contact Us
We will listen to your concerns or queries and will help sort
out problems quickly on your behalf, liaise with other trust staff
as necessary. Details of how to contact PALS can be obtained from a
member of staff or, leaflets are available in the day room.
If you are unable to resolve your concern with staff, you can
contact the Patient Experience Team on 0800 783 5774. You can send
a formal letter of complaint to:
Patient Experience Team,
Darlington Memorial Hospital
"At the end of each week you had an opportunity to ask questions
about how your child had managed the session."