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Maggie and Yvonne Sept 2020

Macmillan Information Centre Volunteers

County Durham and Darlington NHS Foundation Trust has three Macmillan Information Centres based at:

  • Darlington Memorial Hospital
  • Bishop Auckland General Hospital
  • University Hospital North Durham

We are always looking for enthusiastic, capable people to help make a difference to the lives of people affected by cancer in County Durham and Darlington.

As a volunteer at one of our centres, you might be involved in many different activities including meeting and greeting members of the public, answering the telephone, offering a listening service, signposting people for specialist support, completing administrative tasks or visiting the wards to tell people about the services we offer.

What we expect from our volunteers:You will:

  • Be reliable, consistent and trustworthy
  • Be able to work independently, with guidance and support
  • Understand the boundaries of the role and the need for patient confidentiality
  • Have good communication skills and be able to put people at ease
  • Ideally, commit to volunteering for at least 3 hours per week for a minimum of 6 months

What you can expect from us:

We will:

  • Welcome you to our team where you can make a real difference to the lives of people affected by cancer
  • Provide a comprehensive induction programme through County Durham and Darlington NHS Foundation Trust
  • Give you access to training opportunities relevant to your role
  • Support you to develop existing skills and learn new ones
  • Offer one to one support and regular supervision meetings

If you are interested or would like a volunteer information pack, please call our Macmillan Information Centre Facilitator, Susan Remillard on 01388 455231

'In recent times, I have utilised admissions to Richardson for respite direct from my fracture clinic, even at weekends. I have never worked anywhere with this efficiency before - it is reassuring and invaluable for the patient.'

Patient, Lowson / Starling Wards, Richardson Hospital