The integrated Sexual Health Service includes:
We will respect the confidentiality of any information that you
provide to the Sexual Health Service.
Sometimes we may need to share your
information with other healthcare professionals when this directly
affects your own health or the health of others.
Your record is not linked to your GP
or other hospital records but remains within the integrated sexual
If we need to discuss a result with
you or you test positive for an infection, a clinician will contact
you via your preferred method, to arrange treatment for you and
If we are unable to contact you via
your preferred method, we may try other methods such as telephone
or sending letters to your home address, before advising your
If you are under 16 years old
and we are unable to contact you by your preferred method we may
try to contact you via your school nurse.
Your information may be used
within the department to improve the service we offer, such as
undertaking clinical audit. Only anonymous data will be
If you are not happy with the service
you can make a complaint following the Trust procedure /
Patient Experience Team. Information can be
obtained from staff member.
Please speak to a clinician if you
have any questions or concerns about this.
'As I was very, very nervous, I must have been the worst patient
ever and they were brilliant with me and I can't thank them enough
- could you please pass on my sincere thanks.'
Patient, Hysteroscopy Unit, Chester-le-Street Community