We run appointment clinics where we prefer you to phone us in
advance and book a specific time to attend for your
consultation. We also run 'queue and wait' clinics where you
can attend without an appointment - patients are largely seen on a
first-come-first-served basis but your waiting time will also
depend on the services you require. We aim to see our 'queue
and wait' patients within an hour of arriving in the department,
but waiting times can vary especially if the clinic is very busy.
Depending on the number of patients waiting, we sometimes have to
close 'queue and wait' clinics to further patients who may
arrive. If this is necessary we will assess your needs and
offer you a suitable alternative appointment.
'As I was very, very nervous, I must have been the worst patient
ever and they were brilliant with me and I can't thank them enough
- could you please pass on my sincere thanks.'
Patient, Hysteroscopy Unit, Chester-le-Street Community