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What happens when I come to a clinic?

When you arrive, please go to reception to let us know you are here. New patients will be asked to complete some registration documents.

One of our team will take you into a clinic room and check your contact details.  We will ask you some brief questions to assess which member of our staff can meet your needs.  You will then either be seen by one of our nurses or our doctors.

We will ask some questions about any symptoms you may have and about your general health. Then we will discuss which tests you require. If we need to examine you, we will explain how this is done and will give you privacy to get changed.  None of our tests are painful, but a few people find some tests slightly uncomfortable. An examination usually takes less than 10 minutes.  If you are worried about having any of our tests please speak to your nurse or doctor.  You can ask for a chaperone (someone else from the clinic) to be present or request which gender of staff you see. If you would prefer to see a male or female member of staff, please try to let us know when you make your appointment as this helps us to ensure we are able to meet your needs when you attend.

'I am writing to congratulate you on your wonderful staff you have working for you at DMH.'

Patient, Catering / Porters / Domestics, Darlington Memorial Hospital