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Will anyone else find out that I've come for an appointment?

All of our clinics offer a confidential service, which means that your records can only be read by members of our team and cannot be accessed by other people who work for the NHS such as your GP. It helps us if you can use your real date of birth and mobile number so we can identify you and get in touch if we need to.

In the majority of cases, nobody else will know you have attended our clinic.  However, your safety is our primary concern and if you were to tell us something that made us worried about your safety, we may involve other professionals in your care.  We will tell you if this is required and we will explain what we plan to do.

In some cases, the nature of your symptoms may mean that you need advice from another medical department, for example Urology or Gynaecology.  In these cases we may ask your permission to write to your GP so we can ensure you get the care you need. 

'As I was very, very nervous, I must have been the worst patient ever and they were brilliant with me and I can't thank them enough - could you please pass on my sincere thanks.'

Patient, Hysteroscopy Unit, Chester-le-Street Community Hospital