Choose and Book is a national
service which lets you choose your hospital or clinic and book your
When you and your GP agree that you need an appointment, you can
choose which hospital or clinic you go to. You will also be able to
choose the date and time of your appointment.
As well as giving you a choice of hospital, date and time for
your appointment, Choose and Book will also give you the ability
When you and your GP agree that you need an appointment with a
specialist, Choose and Book shows your GP which hospitals or
clinics are available for your treatment. Your GP will discuss
with you the clinically appropriate options that are available for
treating your medical condition.
If you know where and when you would like to be seen, you may be
able to book your appointment before you leave the
surgery. You will be given confirmation of the place, date and
time of your appointment.
You may want more time to consider your choices. If so, you
can take the Appointment Request letter away with you and book your
appointment later. Your Appointment Request letter lists your
unique booking reference number, your NHS number and a list of
hospital or clinic options for you to choose from. Your GP
practice will also give you a password with your Appointment
You can then decide how you wish to book your appointment; via
the telephone, using the national number on the letter or via the
Please note that whilst the vast majority of appointments can be
booked this way, in some cases you will need to telephone your
chosen hospital directly to make your appointment. This is
because the hospital computer does not link to Choose and
Book. This will change over time as the old hospital computers
are replaced with new ones.
For more information visit the Choose and
'Every aspect of my emergency care was dealt with quickly,
efficiently and professionally with full explanations and
compassion from all staff involved'.
Patient, Emergency Department, Darlington Memorial Hospital