There are various reasons why patients will be offered an
Your outpatient appointment will be held in an 'outpatient
clinic' and you will be seen by a Health Professional. This could
be a doctor, a nurse or specialist GP.
You may be able to choose where you can go for that appointment as
well as the appointment date and time.
Once you have agreed your 'Outpatient' Appointment, you will
receive a letter or appointment card confirming the time and date
of your appointment. The letter or card will also tell you where
your appointment will be held.
Not all outpatient appointments are dealt with by the Central
Appointments Office for example, physiotherapy, x-ray and ECG
appointments. Should you have a query it is very important that you
use the telephone number stated on your appointment letter or card
to ensure that you get through to the correct department.
If you have lost your letter or need to confirm the date or time of
your hospital appointment, please contact the Central Appointments
Office at either Darlington or Durham.
Please Telephone 01207 594666 For out-patient appointments held
Please Telephone 01325 743333 for out-patient appointments held
For details of the clinic location and a map of the hospital,
click on the link to the hospital site you are attending for your
It is really important that you tell us if you are unable to
attend your outpatient appointment, please telephone the hospital
as soon as possible. This will allow the appointment to be offered
to another patient. If required, an alternative appointment will be
offered to you.
Failure to attend for an appointment may result in you not being
offered an alternative appointment.
Please bring a list of your medication with you to your
It would be helpful to the clinic if you arrived no earlier than 15
minutes before your appointment time. Patients will be seen in the
order of their appointment time, and arriving earlier will not mean
you will be seen earlier.
When you arrive please report to the reception desk with your
appointment letter or card. The receptionist will confirm your
personal details with you, such as name, address, telephone number,
next of kin and ethnic origin.
You may be weighed by a member of the nursing staff and a urine
sample will be taken if needed. The nurse or receptionist will then
direct you to the waiting area.
We aim to see all patients within 30 minutes of their appointment
time, however unexpected delays can occur. We appreciate your
patience if this should happen. In this instance staff should
keep patients updated.
Your appointment will usually last about 10 minutes, but you may
have other tests while you are at the hospital which means you may
have to stay longer.
If you are given a prescription during your outpatient appointment,
please note that this can only be collected from the hospital
dispensary. If you normally pay for your prescriptions, please make
sure you bring some money with you.
After your appointment, the health care professional may:
Hospital treatment is free to people who live in the United
Kingdom (UK). If you do not normally live here then you may be
asked to pay for treatment. You will be asked various questions by
the hospital staff to determine if you are eligible for free
'The treatment I have received from all the staff has been
excellent and could you extend my thanks to them all. A very
thankful and relieved patient'.
Patient, Dermatology Outpatients Department, University Hospital
of North Durham