Patients on low incomes or receiving benefits may be eligible to
receive financial support for travel costs to or from hospital.
The latest Healthcare Travel cost scheme
HTCS, published by the Department of Health in May 2010, lays
out the details of how and when financial support is provided to
those on low incomes who need to travel to or from an NHS hospital
site in order to receive treatment.
For a travel costs to be eligible for reimbursement through the
HTCS they must:
Carers/escorts: If the patient's referring consultant, GP or
another health care professional involved in the patient's care,
state that it is medically necessary for a carer or escort to
travel with the patient, the travelling expenses of the escort may
also be claimed as part of the patient's travel expenses. This
applies also for those escorting children under the age of 16.
HTCS does not apply in the following cases:
When presenting a claim for support with travel expenses please
ensure that you provide proof of entitlement/benefit, for example
documentation confirming receipt of income support, job seekers
Travel expenses may be claimed in person from the Cashiers
Office's at University Hospital
North Durham or Darlington Memorial
Hospital or from Outpatients at Shotley Bridge
Hospital or Bishop Auckland Hospital.
Univeristy Hospital of North Durham - Monday to
Thursday: 9am to 12:30pm, 1pm to 4.30pm
Friday: 9am to 12.30pm, 1pm to 4pm
Darlington Memorial Hospital - Monday to
Thursday: 9.30am to 12.30pm, 1pm to 4.30pm, Friday: 9.30am to
12.30pm, 1pm to 4pm
Claims can also be claimed retrospectively by completing the HC5
form which is available from the cashiers offices at Univeristy
Hospital of North Durham or Darlington Memorial Hospital and
from the Outpatients Department at Bishop Auckland Hospital or
Shotley Bridge Hospital.
Explorer Tickets are available in advance by application to
Financial Services, University Hospital North Durham (Contact
number 0191 3332851) . The appointment(s) will be confirmed before
the advance tickets are issued and attendance and entitlement to
HTCS assistance will be checked.
'Every aspect of my emergency care was dealt with quickly,
efficiently and professionally with full explanations and
compassion from all staff involved'.
Patient, Emergency Department, Darlington Memorial Hospital