Alternative Formatted Documents
Everyone has the right to receive information about their
healthcare and treatment in a format they can easily understand
County Durham and Darlington Foundation Trust has implemented
the new Accessible Information Standard which aims to make sure
that people who have a disability or sensory loss get information
that they can access and understand, and any communication support
that they need.
The trust aims to make sure that patients and service users, and
their carers and parents, can access and understand the information
they are given. This includes making sure that people get
information in accessible formats.
As an organisation we aim to make sure that people get support
from a communication professional if they need it, and about
changing working practices to support effective communication.
commitment is to:
'Every aspect of my emergency care was dealt with quickly,
efficiently and professionally with full explanations and
compassion from all staff involved'.
Patient, Emergency Department, Darlington Memorial Hospital