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Accessible Information Standard

Accessible Information Standard

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Everyone has the right to receive information about their healthcare and treatment in a format they can easily understand

County Durham and Darlington Foundation Trust has implemented the new Accessible Information Standard which aims to make sure that people who have a disability or sensory loss get information that they can access and understand, and any communication support that they need.

The trust aims to make sure that patients and service users, and their carers and parents, can access and understand the information they are given. This includes making sure that people get information in accessible formats.

As an organisation we aim to make sure that people get support from a communication professional if they need it, and about changing working practices to support effective communication.

  Our commitment is to:

 

  • Ask people if they have any information or communication needs, and find out how to meet their needs.
  • Record those needs clearly and in a set way.
  • Highlight or flag the person's file or notes so it is clear that they have information or communication needs and how to meet those needs.
  • Share information about people's information and communication needs with other providers of NHS and adult social care, when they have consent or permission to do so.
  • Take steps to ensure that people receive information which they can access and understand, and receive communication support if they need it.

 

 

'I have to compliment everyone on their pleasant persona and their expertise and knowledge. By the end of the 5 days, I did not feel as though I had been in a hospital ward and was very relaxed.'

Patient, Ward 16 Orthopaedics, University Hospital of North Durham