At County Durham and Darlington NHS Foundation we promote a
culture of learning.
We know that things do not always go as expected and that while
our vision for services is delivering care 'right first time, every
time' we do not always achieve this.
As a Trust, this is not something we simply accept - all
colleagues are encouraged to report serious incidents or share
information when things did not go as expected so that we can
identify learning and make improvements.
This was reflected earlier this year when the Trust was ranked
as 'Good' in the Government's first ever 'Learning from Mistakes
League', which ranked UK NHS Trusts for their level of openness and
transparency. The organisation was placed in the top 100 Trusts
nationally, and was 3rd best locally.
It is within this context of constant learning that the Trust
regularly monitors serious and adverse incidents within all of our
clinical services. As part of this monitoring and in response to
feedback from our clinical teams an independent review was
commissioned to seek assurances on safety and identify any areas
where improvements could be made within the Trust's maternity
The report from this independent review is published on this
'Care received was fantastic and I was very well looked after
and very impressed.'
Patient, Day Surgery, Darlington Memorial Hospital