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Open and honest care: driving improvements

The Open and Honest Care initiative is a central part of NHS England's ambition to ensure every patient gets high-quality care, and to build improved services for the future.

Open and Honest Care: Driving Improvement was piloted in the North West in 2010 with eight Trusts publishing information on their websites on falls and pressure ulcers reported in their Trusts, alongside commentary describing the improvements being made to care delivery. Since then, a number of acute and community Trusts have published similar information via NHS Choices and their websites on key areas of healthcare quality, which is refreshed on a monthly basis.

This information is being published as part of an open and transparent approach by the Trust to encourage and share quality improvements, and to give members of the public access to key information about our local health services.

The information we are sharing in our 'Open and Honest' reports include:

  • NHS Safety Thermometer.
  • Information on healthcare associated infection, (MRSA and C Diff).
  • Pressure ulcers.
  • Falls causing moderate or greater harm.
  • Information on patient experience including Friends and Family Test.
  • A patient story.
  • An improvement story describing what the Trust has learnt and what improvements they are making.

'The treatment I have received from all the staff has been excellent and could you extend my thanks to them all. A very thankful and relieved patient'.

Patient, Dermatology Outpatients Department, University Hospital of North Durham