You said... "Why did I have to walk further down
the ward to have photographs taken when visiting for an eye
appointment. My appointment was delayed but I was given no
information about this."
We did... "To help with the smooth running of the
clinic, supportive equipment has been moved to the front of the
department so that patients do not need to walk a distance to see
the photographer. New information boards have been ordered to
display any delays, and currently the nursing staff are displaying
the number of clinics taking place in the department with any
delays highlighted."