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Independent Complaints Advocacy (ICA)

NHS Advocacy is now provided by North East NHS Independent Complaints Advocacy (ICA),supporting individuals complaining about the NHS in the following local authority areas:

Darlington, Durham, Gateshead, Hartlepool, Middlesbrough, Newcastle, North Tyneside, South Tyneside, Redcar and Cleveland, Stockton and Sunderland.

This service replaces the previous Independent Complaints Advocacy Service (ICAS) and will continue to be delivered by the Carers Federation Ltd, which has over eight years experience of supporting people in the North East with NHS complaints. Please click on the Independent Complaints Advocacy link under 'Related links' for an overview of how we can help.

How to find us

The service is based at:
Aidan House
Sunderland Road
Gateshead
NE8 3HU

'The treatment I have received from all the staff has been excellent and could you extend my thanks to them all. A very thankful and relieved patient'.

Patient, Dermatology Outpatients Department, University Hospital of North Durham