County Durham and Darlington NHS Foundation Trust places cookies on your computer to improve our website. These cookies don't collect information that identifies a visitor and are all anonymous.� They are used to measure its performance and to provide enhancements to you while using the site. To find out more about the cookies we use, see our privacy policy. Close

Independent Complaints Advocacy (ICA)

NHS Advocacy is now provided by North East NHS Independent Complaints Advocacy (ICA),supporting individuals complaining about the NHS in the following local authority areas:

Darlington, Durham, Gateshead, Hartlepool, Middlesbrough, Newcastle, North Tyneside, South Tyneside, Redcar and Cleveland, Stockton and Sunderland.

This service replaces the previous Independent Complaints Advocacy Service (ICAS) and will continue to be delivered by the Carers Federation Ltd, which has over eight years experience of supporting people in the North East with NHS complaints. Please click on the Independent Complaints Advocacy link under 'Related links' for an overview of how we can help.

How to find us

The service is based at:
Aidan House
Sunderland Road
Gateshead
NE8 3HU

'I cannot commend the clinic enough. It is marvellous we have this service at all and well done to you all.'

Patient, Coronary Heart Disease / Heart Failure Service, Shotley Bridge Community Hospital