The Friends and Family Test (FFT) gives you, the patient, the
opportunity to provide feedback about the care and treatment you've
Good patient experience is associated with improved patient
outcomes. It is therefore important that we collect regular
feedback from patients, and take action to address any areas of
poor patient experience.
You'll be asked to complete a FFT questionnaire before you leave
hospital, if you have had an inpatient episode, attended and left
the A&E department, or are pregnant or have had a baby.
The results of the FFT are published on the NHS Choices website,
so that patients and members of the public can see how their local
services are viewed by those who have used them. The patient
feedback will be available by ward name and specialty for each
At the Trust, we've now rolled out the FFT questionnaire
to Urgent Care Centres, Community Hospitals, District Nursing
Services and community teams, Outpatients and Daycase areas.
Patient can also complete the FFT questionnaire online by going
to the iWantGreatCare website at http://cdd.iwgc.net .
Please click on the following link to watch the Friends and
Family information DVD: http://www.youtube.com/watch?v=eYzbdpTqEw8
'I cannot commend the clinic enough. It is marvellous we
have this service at all and well done to you all.'
Patient, Coronary Heart Disease / Heart Failure Service, Shotley
Bridge Community Hospital