The Friends and Family Test (FFT) gives you, the patient, the
opportunity to provide feedback about the care and treatment you've
Good patient experience is associated with improved patient
outcomes. It is therefore important that we collect regular
feedback from patients, and take action to
address any areas of poor patient experience.
You'll be asked to complete a FFT questionnaire before you leave
hospital, if you have had an inpatient episode, outpatient or day
case appointment, attended and left the A&E department, or are
pregnant or have had a baby.
The results of the FFT are published on the NHS Choices website, so
that patients and members of the public can see how their local
services are viewed by those who have used them. The patient
feedback will be available by ward name and specialty for each
At the Trust, you can complete an FFT questionnaire at Urgent
Care Centres, Community Hospitals,
District Nursing Services and community teams, Outpatients and
Please click on the following link to watch the Friends and
Family information DVD:
'The treatment I have received from all the staff has been
excellent and could you extend my thanks to them all. A very
thankful and relieved patient'.
Patient, Dermatology Outpatients Department, University Hospital
of North Durham