CLICK HERE to watch a short FFS Film
The NHS Friends and Family Test is a nationwide initiative to gain
feedback from patients about the care and treatment they
At County Durham and Darlington NHS Foundation Trust, we use the
Friends and Family Test on our inpatient wards, emergency
departments, maternity, community and outpatient services as well
as day-case areas. Every patient receiving treatment in these areas
is now able to give feedback about the quality of care they have
How do I leave feedback?
Good patient experience is associated with improved patient
outcomes. It is therefore important that we collect regular
feedback from patients, and take action to
address any areas of poor patient experience, therefore, we will
"Overall, how was your experience of our
It is important that you are given the opportunity to explain why
you have given your answer, so please answer any follow-up
Do I have to respond to the question?
Your answer is voluntary and completely anonymous. We are extremely
grateful for your feedback as it provides valuable information to
help ensure our patients have the best possible experience of care.
Your answers will not be traced back to you and your details will
not be passed on to anyone.
How will the results be used?
We will gather the results and analyse them to see where we can
make improvements or explore your suggestions further. If your
comments are complimenatory we will, of course pass on your praise
to the staff that cared for you. Our Matrons and Ward Managers will
also receive a full copy of the feedback for their specific ward,
service or department to enable them to discuss and share with the
rest of the team and take the appropriate action
Does the Friends and Family Test replace the NHS Complaints
procedure or other forms of feedback?
No, this will not replace our current complaints procedure or other
forms of feedback. For more information on how to make a complaint
see our dedicated complaints/concerns/compliment
For further information on the Friends and Family Test, you can
'The treatment I have received from all the staff has been
excellent and could you extend my thanks to them all. A very
thankful and relieved patient'.
Patient, Dermatology Outpatients Department, University Hospital
of North Durham