County Durham and Darlington NHS Foundation Trust places cookies on your computer to improve our website. These cookies don't collect information that identifies a visitor and are all anonymous.� They are used to measure its performance and to provide enhancements to you while using the site. To find out more about the cookies we use, see our privacy policy. Close
High Contrast Sitemap

Human Factors

CSC Logo Transparent

Who is the course suitable for?

This course is aimed towards nurses and foundation doctors who want to gain a better understanding of Human Factors and develop the skills which enable optimal delivery of healthcare, reduce error and improve satisfaction.

This is a great opportunity to experience Simulation based education in a friendly, supportive and non-judgmental environment.

The course is free to attend for members of the Trust.

Learning outcomes

This course focuses on non-technical skills. A range of these will be covered including:

Demonstrating and developing decision making skills in high pressure situations

Demonstrating and improving communication skills in a variety of situations including being assertive and managing conflict

Recognising the importance of situational awareness skills and potential hindrances in the clinical environment

Demonstrating effective team-working skills with a range of colleagues

Course Lead - Derek Randles -

'As I was very, very nervous, I must have been the worst patient ever and they were brilliant with me and I can't thank them enough - could you please pass on my sincere thanks.'

Patient, Hysteroscopy Unit, Chester-le-Street Community Hospital