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Support services

NHS England

NHS England and NHS Improvement have developed a range of support which all NHS colleagues can access through one point of contact. This includes a free wellbeing support helpline, providing confidential listening from trained professionals and specialist advice, including coaching, bereavement care, mental health and financial help.

For more information click here


Staff Support Line

Support Line

This support line is here for when you've had a tough day, are feeling worried or overwhelmed, or maybe you have a lot on your mind and need to talk it through. Trained advisers can help with signposting and confidential listening.

Confidential staff support line, operated by the Samaritans

Free to access from 7:00am - 11:00pm, seven days a week, call 0800 069 6222.

Alternatively, you can text FRONTLINE to 85258 for support 24/7 via text.

Click here for website details



Nafsiyat provides help to people experiencing psychological and emotional problems and who may be finding it difficult to access help because of barriers such as culture or language.

  • Counselling and support for NHS employees
  • Culturally sensitive counselling
  • Option of talking to someone in your mother-tongue language

Call 020 7263 6947


Please mention the Trust you work for


Staff Wellbeing Hub


Psychological wellbeing support offered by Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust.

  • Recommended websites and resource directories re Wellbeing and CNTW recorded livecasts on YouTube.
  • Psychological support, triage and signposting for individual staff members via our helpline.
  • Psychological First Aid Training (trauma-informed Psychological Wellness training programme incorporating moral distress/injury and BAME issues) for people in leadership/management roles.
  • Support for people in leadership/management roles to implement facilitated reflective team sessions for their staff.

To access our helpline, telephone: 0191 223 2030 (Monday to Friday 9am-6pm) excluding bank holidays.

To take up any other offers, email

For more information  click here


My Personal Wellbeing

My Personal Wellbeing

My Personal Wellbeing is a wellbeing diary. The aims of the diary are for you to understand the patterns in various aspects of your wellbeing.

What are the benefits of taking part? 

  • It is hoped that this self-monitoring tool will help you manage and maintain good wellbeing.
  • Understand what contributes to or depletes your physical and emotional wellbeing.
  • Track changes and develop strategies for improving wellbeing.
  • The diary does not allow us to identify those who are at risk of harm or tailor advice to support needs.
  • However it is encouraged you reflect and use the following resources as a starting point to make improvements in your wellbeing.

For more information click here



Are you looking for support?

We help nurses, midwives and healthcare assistants, both working and retired, when they're suffering personal or financial hardship. This is often due to illness, disability, older age, domestic abuse and the impact of coronavirus.

For more information click here 


Able Futures

Able Futures can help you manage your mental health at work so you can enjoy more good days.

Call Able Futures free on 0800 321 3137 from 8am to 10.30pm, Monday to Friday to find out more about our online mental health support. 

For more information click here



Free 1-2-1, confidential support sessions available for our NHS people. Project 5 is led by Clinicians and coaches and can link you to professionals with the skills to assist at a time of crisis.

For more information click here


Better Health Every Mind Matters

Having good mental health helps us relax more, achieve more and enjoy our lives more. We have expert advice and practical tips to help you look after your mental health and wellbeing.

For more information click here



Accessible, experienced and customised support for all ages focused on helping people achieve good mental health and wellbeing.

Call 0300 123 3393 (Monday-Friday 9am-6pm)

For more information click here

To find out what's provided locally click here



Chaplains wish staff to know they're available 24 hours a day, 7 days a week to visit patients, to offer support, to help with reflection on challenging dilemmas, or simply as someone to listen and, yes, as a shoulder to cry on.

If you need a chaplain urgently, please contact the hospital switchboard and ask them to page the on call chaplain.

For a non-urgent call, please leave a message on the chaplains' office voicemail:

  • UHND/CLS/SBH: 32183
  • DMH: 43029
  • BAH: 55451


Citizens Advice

Providing free and confidential advice on a range of money, legal, housing and welfare issues.

Call 0800 144 8848 (Monday-Friday 9am-5pm)

For more information click here


Money Helper

MoneyHelper is here to make your money and pension choices clearer. Here to cut through the complexity, explain what you need to do and how you can do it. Here to put you in control with impartial guidance that's backed by government and to recommend further, trusted support if you need it. For clear money help that's on your side and free to use, just search for MoneyHelper. 

Need more help? Contact us for free and impartial money guidance. Whatever your query we're here to help. If we don't know the answer, we'll point you in the right direction of someone who does.

Contact by Webchat, WhatsApp, Phone, Web form or Social media. For more information.

For more information  click here



A range of apps to support managing stress and anxiety, building resilience, being mindful, and aiding better sleep.

For further information click here

'In recent times, I have utilised admissions to Richardson for respite direct from my fracture clinic, even at weekends. I have never worked anywhere with this efficiency before - it is reassuring and invaluable for the patient.'

Patient, Lowson / Starling Wards, Richardson Hospital