An interpreter for a host of languages is just a click away for mothers having their babies across County Durham and Darlington.
Non-English speaking mums-to-be can now communicate more easily with maternity staff thanks to an Absolute Instant Video Interpreter (AIVI) available for use across our hospitals.
The tablet on wheels is available for mothers who might otherwise struggle to understand staff because of language difficulties.
Using the system, staff can now quickly connect to a trained interpreter through either a video or audio call to explain procedures, answer questions and support patients to give informed consent for their care.
Midwife Danielle Jackson said: “It is proving to be really good. It is just like using a tablet and it puts us in contact with the respective interpreter who can then help explain procedures to the patient.
“They can be there to help in the beginning when we are explaining what is going to happen, then they can dial back in later if needed.
“We previously used a different interpreting process which could sometimes take a little longer to connect through because of the different steps involved. This system is much quicker and easier for staff and patients to use.
“This system helps us make sure mothers fully understand their care, feel comfortable asking questions and can give informed consent.”
The service is also more personal than other AI translation tools because patients are able to speak directly with a trained interpreter who is able to understand medical terminology. It can also help with sensitive conversations.
AIVI devices are available across maternity services, the assessment ward, gynaecology unit and antenatal clinic.
CDDFT Chief Nurse, Gill Hunt added: “This is a really positive example of the innovative work our maternity leadership is developing and putting in place to improve the experience and care we provide for women and families.
“Supporting people’s communication and language needs is incredibly important in helping mothers feel informed, reassured and involved in decisions about their care. We are very proud of the team for continuing to look at ways we can make our services more inclusive and accessible for everyone.”
